A couple laughing in the rain Absolutely everything we do is designed to be loved by all our customers for life outside 9-5

Our vision

At FatFace we live by a simple vision: “absolutely everything we do is designed to be loved by all our customers for life outside the 9 to 5”. With the busy and hectic lives we know our customers lead we aim to inspire them and our own employees, to embrace life and seek out new adventures and experiences.

This sentiment influences every part of our business from product development and marketing right through to our store designs and customer service ethos. Whether customers shop in a small holiday town, high street or on our website, we want them to love everything, from the products designed in-house, to the experience they have in store or from our UK contact centre. Simply put, we want our customers to know we are passionate about them and understand their needs.

A girl wearing Fatface clothing stands on a pebbled beach with her arms out

‘Absolutely everything’

No ambiguity here. Always. Every time. Everything.

A man has a women on his back with her arms wrapped around him

‘We do’

Individually we are all involved. Together we make a real difference. We don’t just talk about it, we make it happen.

A FatFace clothing designer at her desk

‘is designed’

We are careful and deliberate about what we do. We think about it. We design exactly what we believe our customers want from the evolution of our product to excellent service.

A model looks into the camera with her hands up to her mouth

‘to be loved’

We understand our customers feel strongly about it. It’s emotional. It’s personal.

A boy eats a chocolate ice cream on the beach

‘by all our customers’

We are inclusive. Loyal. New. Lapsed. We know who our customers are and we are passionate about them.

A couple can be seen walking in the distance on the beach

‘for life outside 9-5’

For a way of life; a can do, will do, attitude to life. Outside of work, we love spending time in the BIG outdoors. Casual, relaxed, fun… it’s your time, make the most of it!